Frequently asked questions

I can't find my favourite cheese, do you stock it?

Where is your shop located?

What are your opening hours?

I would like to check the status of my order.

Is your site secure?

What are your terms & conditions?

I am finding some pages slow to load.

I can't see the shopping cart or other content in the right-hand column.

I can't find my favourite cheese, do you stock it?

If the cheese you are looking for is not listed, it could be out of stock or seasonally unavailable. Try the search, or look through our full product list. Please note that our range does change from time to time, so if the cheese you're looking for isn't here, please contact us for more information.

I would like to check the status of my order.

When you place an order via our site, emails are sent automatically to the email address you gave confirming your current order status. If you haven't received these emails, please check your junk mail. Emails will have arrived from an address at the cheeseonthegreen.com domain.

If you have no record of the messages try logging onto the website to review your account and order history. If you don't know your password go to the password request page and enter the email address you used when you placed your order. If you are unable to log in please contact us, quoting your name and contact details and the date and details of your order.

If you have received an email confirmation of your order but have not yet had delivery or heard from us otherwise, please contact us, quoting your order number, which will be under "order summary" in your confirmation emails.

Where are you?

Our address, location map and contact details can be found on our contact page. There are more details about us including information about parking and local transport on our about page.

What are your opening hours?

Our current opening hours can be found here.

Is your site secure?

Yes. Your payment is processed securely by Worldpay, so your credit card details do not pass through our site. Even so, our shopping cart, login and user account pages run over https: courtesy of Comodo Positive SSL, meaning that:

• We use 128 bit SSL encryption to protect confidential data during online transactions
• Your details cannot be intercepted or stolen when making a purchase
• We are protecting consumers from identity theft and fraud
• We have prioritised consumer security on our website

More details can be found at www.positivessl.com (link opens in a new window)

What are your terms & conditions?

Our terms and conditions can be inspected here.

I am finding some pages slow to load.

We have recently moved our site to a faster server, so if you are finding the site is still slow we would like to hear about it - please drop us a line. In the meantime the site map might be helpful as, unlike our catalogue pages, it lists all our products with no images.

I can't see the shopping cart or other content in the right-hand column.

This site theme bug (caused by zooming out in certain browser versions) has now been fixed. If you still see it, you are probably viewing a cached version of the site, in which case a hard browser refresh (CTRL + F5 on a Windows PC) should fix it.